by Deborah | Mar 19, 2020 | Behaviour, Communications, Content, Copywriting, Crisis management, Customer service, Data, Digital, direct marketing, Language, Tone of voice
It’s enough trying to keep up to date with the news in these bewildering times, whilst also managing overwhelm, without the excessive comms from every Tom, Dick and Harry I’ve ever had contact with in a personal or work capacity in the past 10 years. Or so it seems....
by Deborah | May 15, 2019 | Communications, Content, Copywriting, Language, Tone of voice
Most dog owners know that one of the principles of basic canine training is rewarding good behaviour and correcting undesirable (bad) behaviour. If you aren’t clear with your dog about what is right and wrong he/she won’t have a clue what to do. Waiting patiently for...
by Deborah | Feb 13, 2019 | Behaviour, Communications, Content, Copywriting, direct marketing, Marketing, Tone of voice
I’m a big fan of email newsletters. I think they are a great way for companies to keep in touch with customers and prospects. Sophisticated, and often free, mailing platforms provide you with data on what readers like, and maybe don’t like, and if they are opening,...
by Deborah | Dec 16, 2015 | Crisis management, Customer service, Facebook, Jargon, Social media, Tone of voice, Twitter
By Deborah Wroe I read a tweet the other day from someone suggesting all CEOs should manage their company’s social media for a day. I think it was from a social media manager 😉 I’m a big fan of back to the floor stuff. That TV show ‘Back to the floor’ ah no,...
by Deborah | Apr 3, 2013 | Communications, Content, Copywriting, Data, Language, Tone of voice
By Deborah Wroe My name is Deborah and I am a newsletter junkie. When I come across a brand I like, I seek out their website, follow them on Twitter, like them on Facebook and look for a newsletter sign-up on their website. More often than not the sign-up doesn’t say...
by Deborah | Mar 7, 2012 | Communications, Content, Copywriting, Perception, Tone of voice
By Deborah Wroe Have you seen the film Happy Feet? I love it…penguins dancing and singing, what’s not to love? In this Warner Bros animation every penguin has a unique song, a heartsong which they use to attract a mate. Poor Mumble, a penguin chick from parents of...
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